Hotel owners have the responsibility to keep guests happy and keep the hotel running smoothly. It’s not an easy task and mistakes will occur throughout your journey as the owner. To help you get ahead of the curve, here are 5 hotel mistakes to avoid!
1. Not Including Key Details In Your Website
When guests are looking for a hotel to book, the first thing they look for is convenience. List all the important information that will be helpful to the guests. These could include information on breakfast, airport taxi transfers, check-in/check-out times or any attractions nearby the location.
2. Not Looking After Your Guests
It goes without saying but one of the major hotel mistakes to avoid is not following up on your guests after they’ve booked. It’s great to welcome and greet your guests as they arrive but this should be followed upon. Always be available and provide assistance whenever they need help.
One way you can look after your guests is by partnering up with a laundry service. With Laundryheap, your guests will feel like royalty as we’ll come and collect their laundry and return it back to your hotel within 24 hours! It’s convenient and it makes your guests happy!
3. Not Upgrading Your Wi-FI
For most, having a fast internet connection is important. Your hotel is likely to attract businesspeople who will need the WI-FI to connect to their meetings. Unfortunately, the most common negative review is slow WI-FI.
Not fixing slow WI-FI is a bad hotel mistake. Upgrade your WI-FI and invest in boosters so that every room has a great signal. It will put smiles on faces, especially those who are travelling from abroad as a good steady WI-FI means they don’t need to worry about data roaming charges
4. Not Investing In Better Bed Linens
Guests come to the hotel to have a cosy and comfortable stay and if your bed linens aren’t of high quality, you’ll receive negative reviews from your guests.
That’s why you should invest in better bed linens to give your guests that heavenly feeling of a goodnight’s sleep! With Laundryheap Linen, you can elevate your hotel room with luxurious, cosy, and soft bed linen!
Just visit Laundryheap Linen to book an order for your hotel! Trust us, your guests will fall in love with our bed linens!
5. Failing To Maintain An Online Presence
Regarding hotel mistakes, failing to maintain an online presence is a major one to avoid. In the modern day, the digital world is ever-changing, and your hotel needs to take advantage of it. Be active on the social media pages and look for any comments.
Keep track of guest reviews. Reply to the negative comments from previous guests and find a solution to their queries. It’s also beneficial if you replied to guests who give you good feedback.
Furthermore, use emails to follow up on hotel guests. Ask them to rate their experience and get their feedback. The more reviews your hotel gets, the better chance you can use the feedback to improve the overall service.
Hotel mistakes are common, and every hotel will encounter mistakes at some point in its journey. However, there are ways to reduce the chances of these mistakes from happening.
We hope you’ve found our blog useful.
Happy hosting!
To learn more about Laundryheap, visit our website or download our free app on iOS or Android.